When the PCO has downloaded the conference, the PCO can see in Eventure if the participant has paid for their conference or not.
Sometimes it happens that the participant has paid for the conference, but it is not visible in Eventure.
Online in the logfile of Eventure, the PCO can exactly see wether it is paid or not. When the PCO sees in the logfile that the payment is inserted trough the PCO, then you have to check with the paymentprovider to make sure that the payment come trough.
Click here to see how to get to the log file of the W.O.P.